Answer 24/7, raise attendance and bring your patients back.
A CRM that helps you answer WhatsApp at any hour, lose fewer appointments and bring back the patients who already know you. And it handles Colombia's RIPS reporting while it's at it.
A product by forabi.ai.
.the problem
What one person holds together by hand today
All of this comes from running a real clinic.
The evening message gets answered the next day
They text you at 8 p.m. and by the time someone replies, they already booked somewhere else.
The RIPS report is filled in cell by cell
Hours copying visits into a spreadsheet. And if the Ministry portal rejects it, you start over.
No-shows go unchased
Appointments fall through every week and nobody knows quite how many or what they cost.
The evaluation never turns into a patient
How many initial evaluations end in treatment? Few clinics know.
Invoices get keyed in twice
Someone on your team passes every payment to the accountant, one by one.
The patient lives in three places
Some in the schedule, some in a spreadsheet and the rest in someone's WhatsApp.
.how it works
One system, from the appointment to regulatory reporting
The patient is entered once; their information flows through everything.
WhatsApp AI agent, 24/7
Answers for you, books and reminds. When a person is needed, your team steps into the same thread.
Scheduling and patient intake
You enter the patient once and never type them in again.
Reminders that raise attendance
Appointments confirm themselves and you finally know how many fall through.
Patient record and history
Everything about the patient in one place, not three.
Campaigns and patient segments
Filter who hasn't been in for a while and message them in one click.
RIPS under Resolution 948
Colombia's mandatory health-services report, built from what you already recorded and checked before you submit.
E-invoicing with Siigo or Alegra
Every payment is invoiced automatically through Siigo, Colombia's most widely used invoicing platform, and filed with DIAN, Colombia's tax agency.
.inside the product
From the first message to the Ministry of Health report, without leaving the system
This is what it looks like inside, from the message to the report.
The inbox: the agent replies within a minute and knows when to hand off to a person
It replies within a minute, at any hour. If the topic is clinical, it stops and hands the thread to your team.
The metrics: no-shows become a number, and a recovery
What no-shows are costing you and which opportunities are sitting idle in your patient base.
The patient base: filter by condition, risk and value
Who each patient is, when they last came in and who is worth reaching out to again.
The campaigns: the information you already have turns into revenue
It suggests who to message and shows you how much each campaign brought in.
The RIPS report: errors surface before the Ministry rejects the file
Errors show up before you submit, and the file comes out with one button.
Interface screenshots; names, conversations and figures are illustrative.
.why another system
The systems sold in Colombia were built for another country
The big platforms come from abroad. They schedule well; Colombian paperwork was never their problem. It is ours.
A real CRM, not just a calendar
It helps you know where each patient came from and when to reach out again.
Native RIPS, not a file you fix by hand
The RIPS report comes out of the system, not out of a template you correct by hand.
Siigo and Alegra, not ERPs from another market
Electronic invoicing filed with DIAN through Siigo, the most widely used invoicing platform in Colombia, or Alegra.
WhatsApp as the operating channel
Your patients live on WhatsApp; so does the agent.
.proof
It's already running in a real clinic
We didn't design it on a whiteboard: it was born running Reactive Move, a physical therapy and rehab center in Bogotá. These are its numbers.
- -70%in no-shows since reminders started going out automatically.Internal measurement · pilot clinic
- 80%of patients come back for a repeat purchase or an additional treatment.Internal measurement · pilot clinic
- 100%of invoices issued automatically, from payment to DIAN.Read the full case
Dashboards use illustrative figures to protect client information.
.where we are
Where the product stands
We would rather say what is missing.
In production in one clinicIn production
Scheduling, patient records, campaigns and automatic invoicing run today at Reactive Move.
RIPS generationIn production
The JSON file comes out ready for the Ministry portal; uploading it is still manual.
WhatsApp AI agentIn production
In production at the pilot clinic, answering at any hour.
Multi-clinicIn development
In the works. That's why the pilot has limited spots.
.who it's for
Private clinics and practices
Built for clinics that bill patients directly. If you operate under the public insurance regime, we're not for you yet.
- Physical therapy and rehab
- Dentistry
- General and specialty medicine
- Aesthetic medicine
- Dermatology
- Fertility
.pilot program
Request a pilot spot
We onboard a few clinics at a time so we can support them properly. Tell us how you work and we'll tell you honestly whether we're a fit.