0% financial data leakage
Every payment is recorded and audited in the system. Manual receipt reconciliation is gone and financial information no longer gets lost along the way.
Sports·Team SOV
From fake receipts and runaway bills to a system that polices itself.
How Team SOV went from a legacy system that crippled its operation to a platform of its own that confirms payments by itself, controls every booking and eliminates fraud.
0%fraud from fake payment receipts
100%of bookings under control
6 weeksof rescue and rebuild
The problem
Team SOV is a swimming and open-water club in Bogotá with more than 100 recurring users who book classes and log into its platform every day, spread across 3 locations.
Its previous software vendor did not have enough experience building systems. The result was a web application that did not scale, had poor support and left many internal processes half-finished. On top of that, the infrastructure bill was climbing about 50% every month with no clear reason.
Daily operation depended on manual work: there were no logs to verify payment information and receipts were reconciled by hand. That opened the door to the most expensive problem of all, fraud:
- Zero control over bookings: there was no reliable way to know who was booking or attending.
- Disorganized payments: manual reconciliation of receipts meant constant rework.
- Recurring fraud: swimmers sent fake payment receipts and the system had no way to detect them.
What we built
In 6 weeks, forabi.ai rescued the system and built a custom web app. We rebuilt the platform with a direct integration to Bold (a Colombian payment gateway), configurable plans and payments, automatic membership activation, plan freezes and coach management, and completely replaced the manual reconciliation of receipts. Payments now confirm themselves via webhook, with nobody checking a receipt by hand.
- 01Financial and per-class attendance reports: real visibility into revenue and occupancy, per location.
- 02Booking cancellation rate: how stable class demand is.
- 03Guest control: who attends without being a recurring member.
- 04Confirmed payments per month: the club's financial pulse, audited and free of manual receipts.
Everything lives on a scalable platform with separate roles (admin, coach and swimmer) and a client portal where management tracks project milestones, deliveries and documentation. What used to be manual rework and hand-checked receipts is now a system that polices itself.
The result
100% control over bookings
Management went from no visibility to controlling every booking, attendance and guest in real time, across all 3 locations.
Receipt fraud cut to 0%
With payments confirmed automatically through the gateway's webhook, fake receipts stopped working. Fraud that used to be recurring is now zero.
The system from the inside
Reference images of the delivered product. The data shown is illustrative and does not correspond to real client or operational information.
The Forabi Method
- 01Free consultation
We audited the legacy system's technical debt before writing a single new line, to prioritize what kept the business running: payments and bookings.
- 02Design
We defined a scalable architecture with separate roles and validated the KPIs and payment rules with management.
- 03Build
We integrated the Bold gateway via webhook, automated membership activation and plan freezes, and replaced manual receipt reconciliation.
- 04Adoption
We migrated the team from the old system to the new one and delivered a client portal to track milestones, deliveries and documentation.
- 05Ongoing support
We provide the scalable support the previous vendor never did, and iterate as the club grows.
“Queremos agradecerte por el excelente trabajo con nuestro desarrollo así como con las asistencias post entrega, todo ha salido muy bien, la mejora en nuestro sistema se vio considerablemente en este primer mes de implementación.”